TERMS & CONDITIONS
All transactions are conducted in Australian Dollars.
Any product issues brought to us within 7 days of purchase will result in a full refund. After 7 days all sales are final.
*1 Business day for orders inside Metro Brisbane area
*2-3 Business days for Sydney and Melbourne metro areas
*4-6 Business days for any other Australian capital city
* Rural and remote areas may attract longer shipping times but we make every effort to ensure we provide the fastest delivery times possible.
Orders placed before 3pm AEST each day will be dispatched on the same day, Monday to Friday, excluding public holidays and weekends.
Delivery times above are estimates only. Delivery times apply from the date of dispatch, not the date orders are received and refer to business days not calendar days. We make every attempt to ensure all deliveries arrive within the estimated time frames above however sometimes events occur that are out of our control. If your order is more than 2 business days late based on the above guidelines please contact us and provide your name, order number and date of order.
Authority to Leave Terms and Conditions
By ticking the Flat Rate (Authority to Leave) shipping method at the checkout page on the website when placing an order, Wanderer Coffee’s agent/delivery partner will leave your parcel at your unattended premises in accordance with your instructions.
By providing Authority to Leave you agree that the parcel is deemed to have been received when left at your premises.
Wanderer Coffee, and its agents/delivery partners associated with the delivery of your parcel, do not accept responsibility for any loss or damage that may result from you providing Authority to Leave for your delivery. You agree to release Wanderer Coffee from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of your election to choose Authority to Leave for your delivery.
If you do not provide Wanderer Coffee Authority to Leave for your delivery, you will have to be at your premises in order for the delivery to occur.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
47 Park Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.